Privacy policy

Who we are

Secure Home NI Ltd (“we”) is the data controller for personal information collected through this website. We’re registered in Northern Ireland, company number NI000000. You can contact us about privacy at hello@example.co.uk or on 028 9649 6000.

What we collect

When you fill in our survey request form, we collect:

• your name, phone number, email address and postcode
• the services you’re interested in, and anything you choose to tell us in the message box

When you visit the site, our hosting provider and our analytics service process technical information such as your IP address and browser type. Our analytics don’t use cookies and don’t identify you personally.

How we use it and why

• To arrange your survey and send your quote. We do this because you’ve asked us to, as a step before entering into a contract with you.
• To keep records of the work we do, as required for our SSAIB registration, insurance and tax. This is a legal obligation or our legitimate interest.
• To protect the website from spam and abuse. This is our legitimate interest.

We never sell your information, and we won’t send you marketing unless you’ve asked us to.

Who we share it with

We use a small number of service providers who process information on our behalf:

• Cloudflare, which hosts this website, provides privacy-friendly analytics, and runs Turnstile, the check that stops spam on our form.
• Resend, which delivers form submissions to our inbox by email.
• [Our email provider, accounting software, alarm monitoring partner, if relevant]

Some of these providers may process data outside the UK. Where they do, they use approved safeguards such as the UK International Data Transfer Addendum.

How long we keep it

If you don’t go ahead with a quote, we delete your enquiry after [12 months]. If you become a customer, we keep your details for [6 years] after our last work for you, to meet our legal, insurance and accreditation obligations.

Cookies

This website doesn’t set any cookies for tracking or advertising, so we don’t need to ask for your consent. Cloudflare Turnstile may store strictly necessary information in your browser to tell people and bots apart.

Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the information we hold about you
• ask us to correct or delete it
• object to or restrict how we use it
• ask us to transfer it to someone else

To make a request, email hello@example.co.uk. We’ll reply within one month.

Complaints

If you’re unhappy with how we’ve handled your information, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.